Saturday, July 31, 2021

Everise is Hiring Work from Home in Many States!

Everise is hiring work from home in many states.

Everise is a global experience company. This global company works with many Fortune 500 brands around the world. They operate in over 20 languages. This company is hiring work from home quality assurance specialists in many states. 

We are participants in the Amazon Associates program and other affiliate programs. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. Thank you.

If you are not interested in this Everise work at home job, you can attend a FREE work at home workshop here. Caitlin Pyle, multi-millionaire work at home mentor will show you how to work from home as a proofreader and makeup to $60/hr! HEAD HERE to begin your work-at-home career.

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Specialist – Quality Assurance is responsible for ensuring that all calls adhere to the quality guidelines as set forth by the client and by Everise. The QAR achieves this objective by constantly monitoring the associates’ transactions, scoring these monitors, and providing active personal coaching and feedback to the associates.

Job Requirements:

• Monitor/audit each assigned associate in accordance with Everise and client requirements
• Work with supervisors and management to ensure that all associates are meeting quality standards
• Provide training as needed to both new hires and experienced associates
• Attend and contribute to both internal and client calibration sessions
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
• Any other duties and responsibilities assigned by management of the company

Qualifications:

• At least 1 year customer service and/or sales experience, preferably in a call center environment
• High school diploma or equivalent required. Some college preferred
• Proficiency in Microsoft Office applications, especially MS Word and Excel
• Excellent oral and written communication skills
• Detailed-oriented
• Analytical skills
• Exceptional motivational and interpersonal skills
• Able to work independently
• Flexible Schedule
• Dependability regarding completion of assignments and attendance
• Ability to pass a drug screen and background check

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

 

 

 

CLICK HERE TO APPLY NOW

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Blackboard is Hiring Work from Home in Many States!

Blackboard is hiring work from home in all 50 states!

Blackboard is an education technology company. Thousands of schools use Blackboard to teach their lessons! Most of the world’s top academic institutions use Blackboard. They are hiring work from home customer service advisors in many states now!

We are participants in the Amazon Associates program and other affiliate programs. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. Thank you.

If you are not interested in this Blackboard work at home job, you can attend a FREE work at home workshop here. Caitlin Pyle, multi-millionaire work at home mentor will show you how to work from home as a proofreader and makeup to $60/hr! HEAD HERE to begin your work-at-home career.

The Opportunity:

We’re looking for a Customer Success Advisor to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world’s leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.   

 

For more information about Blackboard and our career opportunities, please visit www.blackboard.com.

 

Blackboard Student Success brings virtualized support and technology-enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.

 

Blackboard Student Success is hiring for remote, work from home opportunities with immediate availability and schedules that offer flexibility.

 

Blackboard is looking for talented Customer Success Advisors to join our team.  Advisors work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. Utilizing multiple technologies, Advisors identify, diagnose, and resolve issues reported by end users.

 

Position Responsibilities:

  • Resolving end user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
  • Striving for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner
  • Managing and resolving identified client issues for assigned customer accounts
  • Documenting information into web-based ticketing system
  • Searching and navigating knowledge base to identify appropriate resolution for client issues
  • Escalating unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution
  • Projecting favorable image of the company to promote its objectives and goals that enhance client relationships
  • Participating in internal training programs to expand knowledge and support multiple clients
  • Providing delightful, efficient, and accurate resolution to customer inquiries
  • Completing special projects as requested by management

 

Requirements:

  • You must be able to work from home
  • You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift
  • Your home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
  • Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
  • Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer
  • Minimum download speed 10 Mbps
  • Minimum upload speed 5 Mbps
  • Ping less than 100 MS consistently that is dedicated to workstation
  • Strong computer knowledge, including the ability to accurately type at least 25 wpm

 

Qualifications:

  • High School diploma or equivalent required; some college preferred
  • Must be 18 years old or over
  • Excellent oral and written communication skills
  • Must have knowledge of how to use a computer and internet applications
  • Proficiency in MS Office computer applications, including Word and Excel and willingness to learn new technology systems
  • Familiarity with education-related technologies
  • Able to handle multiple job tasks at one time and escalate issues in a timely manner
  • Analytical orientation with strong attention to detail

 

Preferred skills/qualifications:

  • Some level of higher education completed
  • Customer service or contact center experience
  • Previous experience in the education industry and e-learning technologies

 

 

 

CLICK HERE TO APPLY NOW

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Friday, July 30, 2021

Amazon is Hiring Work at Home in the United States!

Amazon is hiring work from home in the US!

Amazon is one of the largest multinational technology companies. This technology giant makes over $380 billion a year! This company has been referred to as one of the world’s most valuable brands. They are hiring remote styling assistants. 

We are participants in the Amazon Associates program and other affiliate programs. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. Thank you.

If you are not interested in this Amazon work at home job, you can attend a FREE work at home workshop here. Caitlin Pyle, multi-millionaire work at home mentor will show you how to work from home as a proofreader and makeup to $60/hr! HEAD HERE to begin your work-at-home career.

DESCRIPTION

In order for us to take your application into consideration you must live in one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

What is Amazon Customer Service All About?
Earth’s most customer-centric company is seeking bright, articulate, detailed applicants with a passion to help our customers and make them smile. An Amazon Customer Service Associate (CSA) is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. We are seeking candidates who enjoy problem solving, supporting customers with issues like: late packages, damaged items, promotions, returns/refunds, and much more! The majority of time spent with customers will be via phone, but you may also be required to support email and chat. Associates use a variety of tools to navigate, research, review solutions, and communicate them effectively to a variety of customers in a fun and fast-paced company.

When Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” This goal continues today, but Amazon’s customers are worldwide now, and have grown to include millions of Consumers, Sellers, Content Creators, and Developers & Enterprises. Each of these groups has different needs, and we always work to meet those needs, innovating new solutions to make things easier, faster, better, and more cost-effective.
Check out our Leadership Principle’s here: https://www.amazon.jobs/en/working/working-amazon     Thank you for your interest in joining our teams!

What is a Full-Time position in Customer Service?
Our Virtual Customer Service is open 24 hours per day, 7 days a week. As a Seasonal Amazon Customer Service employee your work schedule could fall anywhere in between these hours, and may often require one or both weekend days. You will be expected to work 40 hours per week in this role, with the additional expectation to work up-to 60 hours a week if there is a business need, large-scale event, or if peak season requires.

Working hours for all associates increase substantially during our Peak season(s) and can increase during other times of the year due to business needs. In order to support our customers, vacation requests are not granted during our Peak season(s) and identified blackout periods unless otherwise required by law. You may also be required to work on any/all major holidays.
*Seasonal employees may remain with Amazon in a temporary capacity for up to nine months, or a shorter period of time depending on business need.

Compensation
Except as otherwise required by law, this role pays $15.00 per hour.

Why Amazon?

  • Overtime pay at 1.5x base rate
  • Employee Discount
  • Resources for Living Program
  • A supportive team of leaders and peers
  • Gain customer service experience and build your resume
  • Time Off Options
  • 401k

You must NOT be a current Amazon employee. If you are an internal applicant, please reach out to your local HR representative to discuss transfer eligibility.

Key Responsibilities:

  • Help a variety of Amazon customers by phone, e-mail and/or chat.
  • Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively.
  • Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat tools.
  • Complete mandatory training (this schedule will be different from your work schedule upon hiring).
  • Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome.
  • Follow detailed verbal and written instructions.
  • Ability to empathize with and prioritize customer needs.
  • Opportunity to learn other areas of the business and support specialty departments as needed.

 

BASIC QUALIFICATIONS

Qualifications:
Basic Requirements

  • You mustlive in one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming. Any applicants with home addresses outside of hiring states will not be considered.
  • Support a full-time working schedule of 40 hours up to 60 hours based on business needs that may change during the course of your seasonal assignment.
  • Ability to sit or stand at your desk for up to hours at a time.
  • High School Diploma or equivalent.
  • Fluent English language proficiency required.
  • Agree to Amazon’s Work from Home Agreement. Please watch our Work from Home Agreement (https://youtu.be/yxrpb9pKHls) video for more information.
  • You must provide a home work area that is free of any and all distractions. You must be able to devote your full undivided attention to the Amazon customer.
  • You agree that you will not provide child or adult care during hours of scheduled work.
  • Amazon provides paid mandatory training and resources for new associates. Please watch our New Hire Training (https://youtu.be/63NrmxUEHKg) video for more information.
  • Capability to complete I-9 work authorization paperwork.
  • Strong typing, phone, and computer navigation skills.
  • Ability to follow detailed verbal and written instructions.
  • Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring).

Preferred

  • Previous customer service experience.
  • Previous call center experience.
  • Experience working in a fast-paced environment.
  • Experience in prioritizing tasks and time to ensure efficiency.

Technical Requirements

  • A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only).
  • Must be directly connected to router/modem via Ethernet cable. Cannot use a wireless connection.
  • You will be shipped an Amazon owned laptop, headset, and Ethernet adaptor, and two security tokens to the address provided in your application.
  • When applying, please be sure to verify that your mailing address in our system is an address where you can receive equipment to ensure that there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.

 

 

CLICK HERE TO APPLY NOW

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Lumen is Hiring Work from Home in the United States!

Lumen is hiring work from home in some states!

Lumen is a huge technology company! Lumen operates globally in more than 60 countries! Lumen is hiring remote customer service managers in some states!

We are participants in the Amazon Associates program and other affiliate programs. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. Thank you.

If you are not interested in this Lumen work at home job, you can attend a FREE work at home workshop here. Caitlin Pyle, multi-millionaire work at home mentor will show you how to work from home as a proofreader and makeup to $60/hr! HEAD HERE to begin your work-at-home career.

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Customer Success Support role provides back-office, functional support to the CS professionals aligned to high-touch and medium-touch customer segments.  

The Main Responsibilities

  • Navigates and leverages resources, systems, and tools to mine/validate critical account data effectively and efficiently
  • Responds and prioritizes requests from CSE/C/As including service inventory reports, order reports, trouble/billing ticket research, bill audits, etc.
  • Assists in implementing customer onboarding workflows and process with the focus of returning time to our Customer Success Executive, Customer Success Consultants and Customer Success Advocate’s engagement strategies
  • Completes preliminary research, pricing, quoting, amendment generation for moves, adds, and change orders
  • Conducts renewal research, preliminary tasks enabling contract generation and readiness
  • Supports implementation of customer advocacy via feedback-close loop processes
  • Provide troubleshooting assistance/information gathering for customer product and portal adoption (leveraging on-demand videos and tutorials) as well as service/technical issue resolution
  • Escalates issues appropriately and knows when to pull in Sales, CS, and other stakeholders to assist in resolving outstanding matters
  • Implements automation and digital transformation strategies by learning and promoting self-serve customer mentality and activities
  • Document events and interactions in SalesForce by creating, tracking, and closing cases when issues are resolved

What We Look For in a Candidate

  • 1+ years of work experience in a customer support role
  • Fundamental understanding of the Customer Success methodology and best practices
  • Strong written and verbal communication skills
  • Excellent attention to detail and follow-through, with the ability to handle and prioritize high-volume activities, case assignments while minimizing tasks falling through the cracks
  • Adept at finding answers on the spot and handling uncertainty
  • Good working knowledge of Windows, SFDC and other web-based platforms
  • Consistently ensures that business is always conducted with empathy and integrity
  • Thougtful and trustworthy

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 257445

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position.  Job-related concerns noted in the background screen may disqualify you from the new position or your current role.  Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :36450

Salary Max :81000

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

 

 

CLICK HERE TO APPLY NOW

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Liberty Mutual Insurance is Hiring Work at Home in Most States!

Liberty Mutual Insurance is hiring work from home in most states!

Liberty Mutual Insurance is one of the largest insurance companies in the United States! This insurance company makes $43 billion a year! They are hiring remote inside sales reps!

We are participants in the Amazon Associates program and other affiliate programs. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. Thank you.

If you are not interested in this Liberty Mutual Insurance work at home job, you can attend a FREE work at home workshop here. Caitlin Pyle, multi-millionaire work at home mentor will show you how to work from home as a proofreader and makeup to $60/hr! HEAD HERE to begin your work-at-home career.

Description

Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy.

The Gold Service program contributes to Safeco’s position as a leader in the independent agency channel. Through Gold, we provide industry leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences, but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco.

At the heart of growing our program is you – our valued employee!

Our call center class begins on Monday, August 16th, 2021. Our hours of operation are from Sunday through Saturday, 7:00am-12:15am PST. We support our customers 24 hours a day/7 days a week/365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.

Through our company paid 10 week training program, you will learn about insurance policies, regulations, servicing, and what it takes to demonstrate our Quality Standards and Common Purpose, delighting our customers and agents every step of the way. Training hours are from 8:00am-4:30 pm, Monday through Friday. This includes formal classroom instruction, assessments, and testing to pass the Personal Lines Licensing exam, which is a requirement for this role.

  • Preferred locations for this position are states within the Mountain Time or Pacific Time Zones. 
  • The following states/districts are excluded from eligibility at this time: Alaska, California, Hawaii, Illinois, Kentucky, Louisiana, Michigan, Montana, Nevada, New York, Washington DC, West Virginia.

Responsibilities:

  • Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
  • Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business.
  • Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.
  • Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability.
  • Maintains and tracks accurate data in various computer systems.

Qualifications

  • Associate`s degree in a business related field or equivalent training required.
  • Minimum of 6 months related work experience required, Customer service experience preferred.
  • Ability to review, record and organize written data from a variety of sources with no pre-established format.
  • Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment are required.
  • Ability to handle confidential and proprietary information is critical.
  • Proficiency with computers is mandatory.
  • Knowledge and ability to use Microsoft office tools is necessary.
  • Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions.
  • Appropriate licenses up hiring/training, along with passing Proficiency Assessments is required.
  • Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward in having you join us to help achieve our goals together.

 

CLICK HERE TO APPLY NOW

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