Make Money From Home: Wayfair is Hiring Work from Home in the US!

Wayfair is hiring work from home in some states!

Wayfair is a huge American e-commerce company that sells furniture. This home goods giant makes over $9 billion a year! This company has over 14 million items. They are hiring work from home inbound sales agents in all 50 states now!

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Work From Home- Full Time!

Find your new home with Wayfair! We value and honor the contributions of military veterans and spouses, and recognize the unique skills and experiences you bring. We are committed to supporting our military community by providing the necessary resources, training and support to be successful in our fast-paced environment.

We are currently hiring Customer Service Consultants in the following states: AL, AZ, AR, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NY, NC, ND, OH, OK, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, D.C., WI

Pay:

$15.00/hour
Quarterly performance bonuses up to $2,000
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Benefits:

$500 referral bonus per hire
Medical, Dental, Vision coverage starts day 1
$5,250 in eligible Tuition Reimbursement
Employee Discount
401(k) with company match up to 4%
Paid Time Off
Paid parental leave
Paid day of voluntary service

What You’ll Do

Provide best in class customer experience to resolve their issues

- - Troubleshoot and resolve customer service inquiries while building a connection with the customer to make them feel welcome, at home and wowed
  - Navigate multiple software applications and tools in order to process resolutions for customers and manage your day to day operations
  - Exceed customer satisfaction, efficiency metrics, and customer resolution targets
  - Maintain professional composure at all times, de-escalating customers with empathy and a personalized solution while following policies and guidelines

Bring your best self to work every day

- Keep pace with our growing customer demand in a busy, engaging and high growth environment
- Be ready to to show up for work each day, be on time, and ready to exceed our customer expectations

What You’ll Need

Excellent communication and relationship building skills
Ability to show genuine empathy to our customer in each interaction
A successful track record of working in a high-volume/high growth and fun environment where thinking about the customer first is a norm
Reliable attendance, adhering to previously set schedule
Ability to learn online tools (email, knowledge base, reporting and performance tools)
Previous work experience in customer service

A Day in the Life of a Wayfair Customer Service Consultant

At Wayfair, our award-winning Customer Service Team strives to drive results, win together and always be improving. We have a relentless customer focus, collaborate effectively with one another and adapt and grow through continuous improvement regularly. The Customer Service Team offers multiple career growth paths within Wayfair.

The Customer Service Team works in a fast-paced environment to monitor customer orders and ensure a seamless experience for our customers. In the event a customer should contact our support team via phone, email, chat, or social media, we empower our Customer Service Team to resolve the issue the first time the customer contacts us.