Make Money From Home: Blackboard is Hiring Work from Home in the United States!

Blackboard is hiring work from home in all 50 states!

Blackboard is an education technology company. Thousands of schools use Blackboard to teach their lessons! Most of the world’s top academic institutions use Blackboard. They are hiring work from home customer service advisors in many states now!

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The Opportunity:

We’re looking for a Customer Success Advisor to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world’s leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.

For more information about Blackboard and our career opportunities, please visit www.blackboard.com.

Blackboard Student Success brings virtualized support and technology-enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.

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Blackboard Student Success is hiring for remote, work from home opportunities with immediate availability and schedules that offer flexibility.

Blackboard is looking for talented Customer Success Advisors to join our team. Advisors work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. Utilizing multiple technologies, Advisors identify, diagnose, and resolve issues reported by end users.

Position Responsibilities:

Resolving end user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
Striving for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner
Managing and resolving identified client issues for assigned customer accounts
Documenting information into web-based ticketing system
Searching and navigating knowledge base to identify appropriate resolution for client issues
Escalating unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution
Projecting favorable image of the company to promote its objectives and goals that enhance client relationships
Participating in internal training programs to expand knowledge and support multiple clients
Providing delightful, efficient, and accurate resolution to customer inquiries
Completing special projects as requested by management

Requirements:

You must be able to work from home
You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift
Your home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer
Minimum download speed 10 Mbps
Minimum upload speed 5 Mbps
Ping less than 100 MS consistently that is dedicated to workstation
Strong computer knowledge, including the ability to accurately type at least 25 wpm

Qualifications:

High School diploma or equivalent required; some college preferred
Must be 18 years old or over
Excellent oral and written communication skills
Must have knowledge of how to use a computer and internet applications
Proficiency in MS Office computer applications, including Word and Excel and willingness to learn new technology systems
Familiarity with education-related technologies
Able to handle multiple job tasks at one time and escalate issues in a timely manner
Analytical orientation with strong attention to detail