Make Money From Home: Cigna is Hiring Work from Home in the United States

Cigna is hiring work from home in many states

Cigna is a worldwide business. Cigna provides business services to millions of customers. Cigna is a Fortune 100 company. They are hiring work from home claims supervisors.

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Position Summary:

Manages the daily operations of assigned team of 18-20+ claims processors
Exhibits managerial courage to consistently engage staff and drive desired behaviors accurate
Partners with short and long term capacity planners as well as the resource management group to deliver on operational and client expectations
Understands and utilizes all Management Operating System (MOS) tools to include Barrier Time Tracker, Daily Schedule Controls, Automated Scorecard, Performance Profile and all other tools
Utilizes active management processes to develop direct reports, enabling the team to successfully balance accuracy and quality with productivity to drive positive results with a goal of 100% accuracy.
Works to remove barriers for front line staff and functions as a change leader to staff and matrix partners with regard to efficiency and quality.
Meets business financial objectives through effective implementation of expense targets while meeting and exceeding customers’ expectations and commitments
Adapts communication style to effectively engage individuals/teams in a virtual environment, delivering communications positively and in support of organizational goals and objectives
Effectively communicates organizational strategies and share transparent messages to staff
Collaborates with matrix partners to ensure objectives and standards are met, policies and procedures are followed, gaps are identified and closed, and communications are clear
Identifies and executes on individual and overall improvements
Responsible for partnering with HR on people initiatives including compensation planning, performance management, staffing and employee relations concerns/issues, employee recruitment, training, teaming and employee development.
Facilitates compliance with all corporate policies for the claims processing staff.
Supports diversity by building an inclusive environment and valuing different perspectives
Stay current with external changes in the health care delivery system and makes adjustments as needed

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Qualifications:

High School Diploma or equivalent required, Bachelor’s degree preferred
1+ years of experience managing claim processor’s preferred
1+ years of experience using KPI tools to access and improve performance preferred
Experience and passion for leading, developing and motivating employees required
Deep understanding and passion for serving customers
Excellent communication, interpersonal and negotiation skills required
Ability to drive change and make process improvements required
Prior experience leading projects to enhance business outcomes
Strong time management skills required