Make Money From Home: U.S. Bank is Hiring Work from Home in the US

U.S. Bank is hiring work from home in many states!

U.S. Bank is the fifth-largest bank in the United States. This company employs over 74,000 employees. They are hiring work from home customer service reps in many states!

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At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

We are seeking individuals who are dedicated to providing exceptional customer service to our customers. Our Fraud Account Specialty Team is the central unit that receives inbound calls and reviews holds/blocks for fraudulent activity on prepaid cards.

No prior experience in banking or fraud is necessary. We offer comprehensive and ongoing training to ensure our Representatives are prepared to deliver efficient, knowledgeable, and empathetic customer service.

Responsibilities include:
* Answering incoming calls and providing high quality support to our prepaid customers over the phone
* Performing a variety of tasks to prevent financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts and forwarding fraud and dispute information to the appropriate parties
* Initiating fraud claims and providing information on existing fraud and dispute claims
* Partnering with multiple departments to service fraud and dispute issues
* Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate groups

Core Schedules: Various schedules available with start times between 7 am and 10 am Central Time. Weekend rotation based on business need.

Starting Pay: $16 per hour and up based on experience and geographic location

This is a fully remote role available from the following states:

Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho , Illinois, Indiana, Iowa, Kansas, Kentucky, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin and Wyoming

We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including:
* Health
* Dental
* Vision
* Life insurance programs for the employee and family
* Short and Long Term Disability
* Paid time off, including the opportunity to purchase additional vacation time
* Generous tuition reimbursement program
* Banking discounts
* 401K with company match and pension programs

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed.

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Basic Qualifications
– High school diploma or equivalent
– Two to three years of customer service experience

Preferred Skills/Experience
– Some knowledge of consumer, debit, and corporate/government card products
– Ability to identify and interpret data and resolve exceptions
– Ability to work with unwritten but generally understood instructions; relying on precedents when available or applicable
– Strong verbal and written communication skills
– Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
– Proficient computer skills, especially Microsoft Office applications

INDAM

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.