Make Money From Home: Victoria’s Secret is Hiring Work from Home Now!

Victoria’s Secret is a huge lingerie, clothing, and beauty retailer.

Victoria’s Secret is one of the biggest lingerie retailers in the U.S.! Victoria’s Secret makes billions a year! They are hiring virtual customer service reps right now!

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At Victoria’s Secret & Co., our Customer Care Services team is at the core of each interaction with our customer. Whether assisting customers with exchanges, billing questions, or simply selling and recommending our best products, our goal is to Make Every Interaction Count!

We are searching for Virtual Seasonal Customer Service Representatives to join our team for the 2021 Holiday season. In this role, you will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website.

All seasonal roles will be 100% Remote/Work From Home.

Job Description:

The Virtual Seasonal Customer Service Representative will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website. In this role, you could be responsible for taking incoming calls, emails or chats from customers regarding lost packages, exchanges/returns, shipping information, billing and a number of other questions. Every contact requires the representative to utilize selling skills to make effective recommendations to our customers and to act in a timely, tactful and professional manner at all times while assisting and resolving customer questions or concerns.

Pay:

The base rate of pay is $13.00 per hour.
10% per hour shift differential for any evening hours worked during the week as well as all day Saturday and Sunday

Additional Benefits:

Up to 40% discount at Victoria’s Secret and Bath & Body Works
Work from home
8 hours of holiday pay upon hire

Responsibilities:

Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game.
Utilize selling skills to make effective recommendations to our customers
Resolve customer issues while utilizing negotiation skills
Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns
Enter information into the company database
Interpret company policy and procedures in servicing customers

Schedules:

Our business is open 24-hours a day/ 7 days a week and we anticipate having a variety of start times to choose from.
During high volume peak weeks employees are required to work overtime and certain blackout days (Black Friday and Cyber Day)

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Location Requirements:

Candidates must reside within Ohio, Kentucky, Indiana, Georgia, New Mexico, Texas or Tennessee.
Remote work allowed. #LI-Remote.

Qualifications:

Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures
Must have professional phone presentation and communication skills
Must pass background check
Basic typing/computer experience with excellent navigational skills
Ability to perform basic mathematical computations
Ability to handle high contact volume while maintaining superior customer relations and service
Previous call center experience is a plus
Regular and reliable attendance is essential

Technical Requirements: