Make Money From Home: VIPDesk Connect is Hiring Work from Home in the US!

VIPDesk Connect is hiring work from home in some states!

VIPDesk Connect is a brand that connects companies to customers. This company works with Fortune 500 companies. They are hiring work from home customer service representatives in 17 states.

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Description

The Remote (at-home) CHANEL Customer Service Representative provides elevated customer service for Chanel’s customers via all communications channels (phone, email, and chat). Dedicated to this exclusive brand, the Remote CHANEL Customer Service Representative assists with all aspects of service across Fashion, Boutiques, Watches & Fine Jewelry, and E-commerce. The CHANEL Customer Service Representative assists customers in a courteous and professional manner that supports Chanel’s brand standards providing world-class customer service.

This position provides an opportunity for growth through the acquisition of additional skills. The Chanel Customer Service Representative begins with training for Fashion and builds upon this foundation. Each new skill requires additional specialized, formal training and certification.

About VIPdesk Connect
VIPdesk Connect is a growing outsourced customer care business (BPO) with team members working remotely across the US. Brands who place the customer experience at the center of their business choose to work with us; we are honored to be the customer service partner of choice for several of the world’s iconic brands.

No matter how leading edge our technology is, it will never replace the power of the one-to-one human connections we build. We are dedicated to building a culture of care for our team. We are on a mission to elevate the human experience and are seeking Customer Service Professionals who embrace our company values—Transparent, Helpful, Creative, Flexible, and Positive Energy.

Responsibilities include the following (but are not limited to):

Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance of Chanel
Share enthusiasm for Chanel through “love and romance” of products
Utilize proactive and intuitive techniques to increase customer experience by providing suggestions for products
Retain deep knowledge of Chanel’s products with the ability to convey features and benefits
Thrive in an environment with high performance standards
Communicate with clients and exhibit empathy
Apply high-quality customer service guidelines and policies
Ability to exercise independent judgment and discretion
Embrace the commitment to customer service and nourish brand loyalty

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Skill Level Progression:

Phone for Fashion, Boutiques, and Watches & Fine Jewelry
Email and Phone for Chanel.com e-commerce, Fragrance & Beauty, and Eyewear
Chat for all lines of business

Requirements:

High school diploma or equivalent
Customer Service experience
Contact Center experience
Superior verbal and written communication skills
Excellent listening skills with the ability to demonstrate understanding of the customer’s needs
Strong problem solving
Patience and empathy
Positive attitude with a customer-service orientation
Detail oriented with a focus on quality and accuracy, ability to multitask
Strong sense of urgency and commitment to excellence
Able to type at least 35 WPM with proper spelling and use of grammar
Able to use effective and probing questioning and listening techniques to identify customer needs
Curious, confident, and driven to find solutions to customer issues
Able to learn and work independently and exhibit ownership as well as in a team environment
Savviness and experience with Microsoft products and cloud technology is essential as multiple systems are in use
Must have a home-office environment, internet connection, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable
Currently reside in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Mexico, New Jersey, New York, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin
Able to successfully pass a credit, criminal, and employment reference security check