Make Money From Home: Work from Home for Staples in the Eastern and Central Time Zones!

Staples Inc., the office supply giant, is hiring work from home in multiple states.

Massachusetts-based Staples Inc. makes more than $20 billion in annual revenue. The company also employs over 61,000 people across the United States .They are hiring remote customer service reps now!

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Description

*Remote Opportunity – Preference to be based in EST or CST*
5 days of 8 hour rotating shifts weekly: 11:00 AM-7:00 PM or 2:00-10:00 PM EST

Staples Connect is focused on our customer and our community. As a Customer Support Representative for Staples, you will be responsible for supporting customers that purchase service offerings in the stores and calling to fulfill these services remotely. You will be instrumental in providing solutions to our customers to deliver a superior service experience. This includes operational direction, logging and tracking calls, chat sessions, providing solutions based on structured decision trees, delivering great customer service, and providing options and solutions to store associates and external customers.

Key Responsibilities:

Handle phone calls and chat sessions directly from our customers, which include providing service and solutions as it relates to the business
Leverage structured decision trees to identify opportunities and point our customers in the proper direction for resolution
Utilize the applications and tools to initiate remote sessions when needed to provide solutions
Log support calls and document all interactions
Create work orders and service events using our systems
Provide sales options to customers, as well as close and process sales through the Staples systems

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Get great perks.

Full time hours, weekly pay, growth opportunities, and generous paid time off; hiring immediately
401(k) plan with a company match, medical, dental, vision, life and disability insurance, and many more benefits
Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

Qualifications

Essential skills and experience:

High School Diploma or GED
2+ years of customer support or service experience
Ability to work a rotational shift 5 days per week. Shifts will be determined by business needs. This position is a remote position. The Representative will be working from home and must have the required workspace, dual monitors, and high-speed internet.

Preferred skills and experience: