Make Money From Home: Pearson is Hiring Work from Home in the United States!

Pearson is hiring work from home in most states!

Pearson is a huge education and publishing company. Pearson is one of the largest publishers in the world. Pearson is hiring remote customer support specialists in many states now!

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Client Support Specialist – ( 2111221 )

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE is a business of Pearson, the world’s leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). In this exciting and fast-paced role you will help Pearson VUE manage relationships with some of our most important clients by working side-by-side with Program Managers to maintain client satisfaction. You will be responsible for the support and management of system settings, reporting design, and client relationships. You will work closely within the Development, Sales and Operations organizations to resolve client concerns. It is preferred that you have experience in Excel, Microstrategy and client service management. A key portion of your job will involve becoming an expert in the applications used throughout the company and managing configurations within those applications.

Why consider a role with Pearson VUE?

Get your foot in the door with an amazing company
Take advantage of great benefits including tuition reimbursement and 401K with company match
Excellent support sources to build your skills
Upward mobility

PRIMARY RESPONSIBILITIES:

Own, manage and execute specific tasks related to client maintenance ensuring all timelines and client contractual deliverables are met; this includes maintenance of client specific policies and business rules within applications
Analyze reports to address trends and make recommendations
Design, implement and support of Microstrategy reporting
Work with Program Management to ensure client satisfaction
Develop and maintain strong internal and external relationships in order to expedite accurate and timely issue resolution for client
Gather data and create client specific Powerpoint presentations
Identify, analyze, and assist in executing process improvements
Investigate and resolve escalated issues relating to several different topics and internal teams
Work with Finance team to execute discounts and promotions

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This position will be reporting in our Bloomington, MN office or remote Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Qualifications

REQUIRED KNOWLEDGE AND EXPERIENCE:

Bachelor degree preferred or equivalent work experience
2 years client support experience
Excellent written and verbal communication skills
Ability to effectively manage multiple conflicting priorities
Excellent technical analysis and problem solving skills
Must be able to interact effectively with employees at all levels of the organization
Able to work in a fast-paced environment and be flexible to meet time demands without compromising quality

PREFERRED KNOWLEDGE AND EXPERIENCE: