AAA is hiring work from home in some states!
AAA is a non-profit national member association in the US. AAA has over 60 million members. AAA also provides roadside assistance to millions. AAA is hiring work from home travel agent support specialists in some states.
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AAA Club Alliance is seeking Travel Agent Support Specialists to join our dynamic Travel Contact Center Team! This position will provide exceptional service and clerical support to our Travel Agents completing administrative tasks for travel reservations and lead follow-up.
**This is an opportunity to work from home; however, candidates must live within our footprint**
At AAA Your Success is Our Success. What AAA can offer you:
- A competitive starting hourly rate of $16.50; depending upon experience.
- Paid Time Off (almost 4 weeks the first year)
- 8 Paid Holidays
- 401(k) plan with employer match up to 7%
- Medical, Dental, Vision and Prescription coverage
- FREE AAA membership (inclusive of product & service discounts)
- FREE Life Insurance
- Paid time off to volunteer
- Tuition reimbursement
- Computer equipment provided by AAA Club Alliance
- Paid training
- The opportunity to work in an environment where you can see the impact of your contributions on a daily basis
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What you will be doing:
- Ensure the accuracy of vendor confirmations to the AAA invoice confirmation provided to client. Receive and process client payments to vendors. Process gift payments to vendors and clients as appropriate. Process refunds where applicable.
- Complies with all ACA policies in the collection and handling of assets.
- Create Q-Minders to automate due dates for payments and all reservation follow-up to be handled by frontline agents.
- Process travel documents to agent or client as required. Confirm travel booking details such as airline seat assignments and special requests, dining arrangements, completes on-line check in, etc., as requested.
- Other duties as assigned
What we need from you:
- High school diploma or equivalent.
- 1 year of business experience in a travel industry role.
- Travel invoicing experience (required).
- Ability to respond to customer inquiries and interact with individuals both on the phone and via email.
- Effective communication skills, written and oral, to allow accurate completion of paperwork and constructive interaction with others.
- Proficiency with computer software programs and the Internet.
- Knowledge of Apollo or other GDS reservation systems (required).
- Basic knowledge of geography and the ability to read a map.
#LI-Remote #US
AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Admin – Clerical
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CLICK HERE TO APPLY NOW
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