Make Money From Home: Zillow is Hiring Work from Home in Many States Now!

ZIllow is hiring work from home in many states!

Zillow is a huge website where you can go and find apartment and house listings. Zillow makes over $2 billion a year! This company is hiring remote recruiters in the US!

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About the team

Zillow Group is hiring a motivated Customer Care Advocate to join our Customer Care Team. We are a close-knit team that collaborates with all areas of the business. Our focus is to build and strengthen relationships with rental professionals while helping them fill their vacancies through Zillow Rental Manager.

About the role

Work daily with paid partners and customers (landlords, property managers, and renters) and internal employees to troubleshoot issues and answer product questions.
Conduct research and customer interviews to gather feedback and advocate for product improvements.
Have a strong dedication to providing education and resolving technical issues while maintaining a high level of professionalism and customer service.
Respond to all customers within assigned service levels and take ownership of resolving customer issues.
Handle a high volume of customer inquiries (via email and phone) and meet and exceed defined ticket quotas and other activity metrics using Zendesk.
Openly communicate with all customers (internal and external) and adapt quickly to changes.
Regularly report feedback to help improve the customer experience and increase team efficiency. This includes ideas to decrease incoming volume of customer complaints, create clarity in team SOPs, and better knowledge base content for external partners.
Work with internal teams to report and drive resolutions to site bugs and technical issues affecting the partner experience.
Support Zillow Group Rentals’ new products as they launch and stay abreast of industry events to understand how these changes might impact our product and customers.

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This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

Who you are

Previous experience working in the insurance industry, either as a customer service agent or in another capacity.
You see customer service as important to the success of an organization and are passionate about satisfying our customers.
High degree of ownership and commitment to work quickly and accurately in a constantly evolving environment.
Experience using various channels for delivering customer support, including phone and email.
Excellent communications and interpersonal skills.
Able to work successfully and efficiently with customers who have varying degrees of product and technical proficiency.
Excellent problem-solving skills, with a technical aptitude and are inclined to learn new systems.
We move quickly here along with our industry. We are looking for someone that is willing and able to be flexible and grow with us.
Resourceful, and savvy with database searches, internet searches and finding new ways to tackle issues.

Qualifications

Candidates are required to have a property and casualty insurance license in their home state or have the ability to obtain such a license.
Candidates should have at least two years of experience in a customer service or communications role.
Previous experience in Zendesk or other CRM software.
Experience in real estate/advertising/internet / and or media environment preferred.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.