Make Money From Home: American Express is Hiring Work from Home Now!

American Express is hiring work from home in some states!

American Express is a financial services company. This is a huge Fortune 500 company. They make over $43 billion a year! This company is hiring virtual banking team leads in many states!

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American Express Travel & Lifestyle Services (TLS) provides our Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience. It is our mission to become essential to our customers by providing differentiated products and services. To accomplish this, we must make Membership come to life, every day.

Responsibilities:

Our dynamic Team Leaders engage daily in delivering operational excellence through call center management, data analytics, monitoring the Card Member experience, and creating an engaging colleague environment. Leaders set the agenda by clearly presenting a compelling vision of success to their colleagues, connecting TLS Operations to the broader company, and staying connected to world events that influence the travel industry.

Leaders create an engaging and successful environment to manage, lead and mentor a team of dedicated Travel Consultants who provide travel services to our Premium Card Members. If there’s a way to give our Card Members what they want, you’ll find it. And that means knowing how to:

Select and onboard new hires, creating a positive experience and setting them up for success
Encourage your team to achieve their goals at an individual and team level
Evaluate your team’s performance, and provide consistent coaching and feedback to drive continuous improvement
Recognize key performance indicators and build individual development and action plans that are owned and driven by the employees
Conduct team meetings, to lead your team through change or to ensure they are informed of any issues which may affect the way they service our Card Members

Ensure outstanding service delivery is the main priority

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Minimum Qualifications:

A minimum of 1-year direct leadership and/or experience in mentoring, coaching, and developing a team
A minimum of 1 year experience in a service-focused environment
Demonstrated passion for service with the ability to resolve Card Member issues and concerns, inspiring loyalty to the brand
Maintain resilience, composure and remain positive under pressure and always changing circumstances
Strong consultative coaching skills with ability to confidently empower and inspire a team
Ability to drive and measure business results
Strong analytical skills
Proficiency with Microsoft Excel, Word and PowerPoint
Good time management and can effectively prioritize team workloads
Bachelor’s degree is preferred
Travel or hospitality industry experience, with knowledge of a GDS reservation / booking system a plus
Call center experience a plus

This position supports colleagues across the time zones of the US. Hours of operation are 24/7 daily. Leaders’ schedules are selected via a performance-based schedule bid at minimum one time annually. Leaders are expected to remain flexible to support the fluid needs of the business.