Farmer’s Insurance is hiring remote work now in the US!
Farmer’s Insurance is a huge company that insures houses, automobiles, and more! This Fortune 500 company makes over $10 billion a year! They are hiring work from home customer service reps now!
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We are Farmers!
We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!
Job Details
- Start Date: Monday, August 8, 2022
- Business Hours of Operation: Our Contact Center is open 24x7x365, including weekends & holidays, so that we can best support our customers.
- Shift Selection: To maintain a work-life balance, you will have a set schedule that works best for you, flexibility with hours is required.
- Training: 5-6 Weeks (Depending on Holidays), Monday – Friday, 9:00am – 5:30pm Central Standard Time.
- Location: Fully Remote ~ Iowa, Indiana, Ohio, Missouri, Pennsylvania, and Wisconsin Residents Only.
Job Summary
The Customer Service Associate position operates in a virtual claims contact center assisting customers needing to file an insurance claim.
Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed.
As a Customer Service Associate you:
- are a member of a diverse team of individuals working together to take care of our customers.
- are the first voice our customers hear when they need us the most and will assist in a variety of situations.
- take inbound calls from the comfort of your home, and we offer a wide variety of shifts.
- are our customers’ first point of contact for claims with their automobiles, homes, motorhomes, and immediate towing with roadside assistance.
- put the customer at ease by explaining the claim process including next steps and expectations.
- will be successfully trained to pay close attention to details and be accurate in your documentation.
- are a part of a team working together to encourage and assist each other day in and day out with a supervisor leading the way.
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Essential Job Functions
Responds to inbound telephone inquiries in a Claims Contact Center.
- Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
- Provide customers with an explanation of the claim process.
- May authorize services such as road side assistance and rental cars.
- Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
- Ensures all customer interactions are clearly and accurately documented in the claim file.
- Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
Physical Environment
This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.
- Sits or stands for extended periods of time, up to a full work shift.
- Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
- Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
- Visually verifies and reads information.
- Visually locates material, resources and other objects.
- Ability to operate a computer for extended periods of time, up to a full work shift.
- Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.
Education Requirements
Experience Requirements
Special Skill Requirement
- Strong verbal communication and listening skills.
- Proficient in English written and verbal communication skills.
- Assumes personal responsibility for actions.
- Possesses flexibility to work in a fast paced, dynamic environment.
- Possesses strong technical aptitude including the ability to master multiple windows simultaneously.
- Our CSA’s utilize 8-10 computer systems, multiple screens, and communication programs simultaneously.
- Ability to troubleshoot connectivity issues, if needed.
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CLICK HERE TO APPLY NOW
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