Make Money From Home: Zapier is Hiring Work from Home Now in the US

Zapier is hiring work from home in the United States!

Zapier is a remote company that operates globally. Zapier has employees in 23 countries around the world. They make billions a year! Zapier is hiring work from home technical writers in many states now!

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Hi there!

Are you looking to start your career in Technical Writing? Then we have the opportunity for you! We’re looking for a Technical Writer to join the Self-Service Customer Experience (SSCX) team at Zapier. You’ll be working along side other Technical Writers to help with sourcing, creating, and maintaining our user facing help documentation. You’ll learn to make content decisions based on product release information, support ticket data, and feedback from users and internal stakeholders. For this role, we are looking for individuals with strong written communication skills and a deep understanding of and empathy for our users.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

About You

You’re an excellent writer. You have experience writing for technical products. You can communicate clearly and succinctly. You have a firm grasp on the rules of grammar, know how to adjust your tone for context, and create content quickly.
You know how to break complex concepts into logical chunks. Zapier offers a wide range of possibilities and use cases, with more than 4,000 app integrations. You’ll need to find ways to explain difficult concepts so that anyone can understand, and work across the company to ensure we use the same language everywhere.
You’re empathetic to users and can easily put yourself in their shoes. You seek to understand them and ways to make complex information digestible for them.
You’re detail oriented. You have a sharp editing eye and obsess over details like punctuation and word choice.
You have good collaboration skills. You know how to manage relationships and communicate clearly and regularly with stakeholders. You crave feedback from your stakeholders and partners, and know how to evaluate and incorporate this into your work and processes.
You’re good at managing your schedule. You will have to switch between multiple tasks on a daily basis. You’re great at managing your own schedule with minimal supervision, and can proactively ask for help where needed.
You have a background in technical customer support. You may have experience in supporting customers who work with APIs or in the SaaS industry.
You may have experience in writing documentation. You’re familiar with planning, researching, writing and editing documentation.

Things You’ll Do

Create or improve help documentation to ensure that it’s consistent with our content and messaging style guidelines.
You stay up to date on product changes and releases.
You are able to review and take action on internal and external help documentation feedback.
Collaborate with the various stakeholders teams to continuously create and improve the user experience of our help documentation.
Communicate effectively with other team members.

The Whole Package

Our fully remote, distributed environment enables us to work with awesome people from around the world. Our team members work from 38 different countries. We generally hire based on timezones and try to keep teams together by making sure that every Zapien overlaps with their manager & teammates for at least a few hours a day.

Zapier offers:

Competitive salary and bonus program
Equity for All: Stock options (or equivalent) for every Zapien
Healthcare + dental + vision coverage*
Fertility and Adoption Assistance
Retirement plan with 4% company match*
$2,000 annual learning stipend for use on courses, conferences, and more—your choice
Annual all-company retreat
14 weeks paid leave for new parents of biological or adopted children
Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
Opportunity to work with Zapier’s amazing partners network

*While we support Zapiens around the world the best we can, healthcare plans are available in the UK, Canada, and United States. Retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States. A regional benefits premium is added directly to the salary ranges for team members who are in countries where we do not have entities or provide company-sponsored benefits. When recommendations are made for base salary, the benefits premium has already been factored in.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We are looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

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CLICK HERE TO APPLY NOW

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