CVS Health is hiring work from home in many states.
CVS Health is one of the biggest healthcare companies in America. This health giant makes over $256 billion a year! CVS Health is a Fortune 500 company! CVS Health is hiring work from home client support reps in many states!
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- Job Description
Position Summary: The Health Plan Client Support (HPCS) Specialist – Rep I is an important first line of contact for our clients. Rep I’s set the tone for how clients view our company and services while providing them with the right information at the right time to help resolve member issues and concerns.This is an entry level position into Health Plan Client Support. An HPCS Specialist – Rep I is expected to professionally handle a high volume of correspondence to include but not limited to phone calls, emails, and cases from clients to ensure that issues are resolved both promptly and accurately. Correspondence should be professional, thorough and in a manner that clients are able to understand.
The HPCS Specialist – Rep I will continuously evaluate and identify opportunities to drive process improvements that positively impact the client/member experience.
The HPCS Specialist – Rep I will work collaboratively with internal/external business partners to provide solutions for our clients/members. Rep I’s are expected to take responsibility for following through and bringing outstanding issues to closure on the initial contact with the client.
The HPCS Specialist – Rep I is expected to promote a positive team environment and seek opportunities to develop professional expertise that support their goals and the objectives of the company.
Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.16Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
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Required Qualifications
3+ years of experience in a complex, high-impact
customer interfacing roleCOVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
-PBM, retail, or healthcare experience
– Strong customer service skills, including courteous
telephone etiquette and professionalism; and the ability to
exhibit patience and empathy
– Strong oral, interpersonal, and written communication skills
Ability to express assurance and confidence
– Demonstrates strong analytical skills with the ability to
evaluate, develop, and deliver alternative courses of action
– Proven ability to multitask and meet deadlines
– PC proficiency in Windows-based applications and strong
internet skills
– Team-oriented with the ability to work effectively with
othersEducation
High School Diploma or GED required
Bachelor’s degree preferredBusiness Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. - Make Extra $2000/Month from Home
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CLICK HERE TO APPLY NOW
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