Wednesday, December 7, 2022

Jack Henry and Associates is Hiring Work at Home Throughout the U.S.

Jack Henry and Associates is hiring work from home in most states!

Jack Henry and Associates is a technology and payment processing company. This company makes over $1 billion a year! They serve thousands of customers nationwide. They are hiring card support specialists in many states now!

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JobID
11809
Position Level
Individual Contributor
Team
Implementation & Support
Position Type
Regular
Working Time
Full-Time
Locations
Remote, Remote
Travel Requirements
5%

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.  Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
Symitar Card Services is looking for a customer focused, organized, detail oriented, highly motivated individual to join our Credit Union Technical Support team. You would be joining an experienced group of individuals that assist financial institutions in resolving support tickets related to ATM, Debit and Credit cards. 
You will work remotely Monday through Friday with minimal after-hours support required on a rotating schedule. 
What you’ll be responsible for:
  • Proactively identify customer issues and actively participate in the problem/resolution process.
  • Supporting Symitar software related to ATM, Debit and Credit Cards. 
  • Excellent case documentation.
  • Accurately assessing the customer’s product issue or problem to fully comprehend the need, product issue, and best avenue for resolving the problem.
  • Researching customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
  • Providing appropriate personnel, a precise understanding of user’s issues when the problem needs to be escalated to a higher level.
  • Monitoring incoming cases and emails and resolves in accordance with Service Level Standards (SLS).  Uses available support tools to assist the customer and/or recreate the issue. 
  • Aiding with training (trend reporting, internal documentation, cross training, etc.), staff meetings and periodic written documentation for customers.
  • Working on special projects or research, as needed.
  • Performing other job duties as assigned.  
What you’ll need to have:
  • Five years of experience in a financial institution or technical support role.
  • Experience in troubleshooting card transaction issues.
  • Ability to work an on-call after hours rotation schedule.
What would be nice for you to have:
  • Experience with the Symitar software.
  • Understanding of card processing networks and their interaction with the host system.
  • Familiarity with a case tracking system (Microsoft CRM, Salesforce.com, JIRA, Remedy, etc.)
  • Excellent knowledge of the financial industry as it relates to banks and credit unions.
If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, “Do the right thing, do whatever it takes, and have fun.” We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.
We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

 

 

CLICK HERE TO APPLY NOW

We are participants in the Amazon Associates program and other affiliate programs. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. Thank you.

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