Make Money From Home: KellyConnect is Hiring Work from Home Now in the US!

KellyConnect is hiring work from home in the US!

KellyConnect is a global company that provides professional services to companies all across the world. KellyConnect makes over $5 billion a year! KellyConnect is hiring remote contact center operations managers now!

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Your Opportunity for Impact

The responsibilities of the Operation Manager include but are not limited to:

• Real time adherence of Service Center agents

• Quality Assurance

• Performance management and development of direct reports

• Continuous Process Improvement

• Communication of Kelly Services initiatives

• Human resource assistance

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Management of Operations:

Organization: Can manage multiple situations effectively. Multitask, proactive follow up, acts with a sense of urgency, has attention to detail. Understands and can maintain good written instructions/ documentation for all work.

Initiative: Knows what needs to be done and does it without being asked. Self-motivated, gets the job done, willing to go the extra mile, able willing to work independently. Owns their workload.

Communication: Effective communication that is spoken, written and includes listening. Customer service approach, effective at all levels of an organization, consultative interaction with clients, can manage difficult conversation.

Analytical: Ability to see interrelationships of data/ideas.

Interpersonal Skills: Builds and maintains strong relationships. Builds strong relationship with Kelly IT and business units.

Weekly operations and volume reporting
Continuous customer interaction and meetings
Review of customer satisfaction survey and reporting
Financial Support
Budget support
Explore and present new opportunities for process improvement
Generate productivity reports for agents and business
Conduct employee evaluations and development plans
Provide coaching/counseling through Performance Improvement Plans and Corrective Actions
Hiring and development of employees to meet operational requirements
Implementing corporate directives at the operational level
Daily Operations
Immediate customer contact
Time submission review, processing, approval, and reporting
Assist in interviewing and training
Support operational risk and auditing processes
Assist in developing operating budgets
Maintain, develop, or update standard operating procedures
Direction of employees and resources
Problem resolution
Facilitate equipment usage and shipment
Communication with Director of Operations
Weekly operations reporting
Scheduled communication
Communication and support of corporate initiatives

Required Experience

• 2-5 years minimum customer service experience

• Previous leadership experience required

• Comfortable with Salesforce Service, Bullhorn, Peoplesoft a bonus

• Previous experience in call center environments

Our Value Proposition

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CLICK HERE TO APPLY NOW

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