Make Money From Home: Sutherland is Hiring Work from Home in Most States!

Sutherland is hiring work from home in all 50 states!

Sutherland is a huge digital transformation company! Sutherland has over 22,000 employees and operates in over 22 countries! Sutherland is hiring work at home chat service reps now!

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Customer Service Representatives/Tier I Support – Remote

Contract Type:

Permanent WAH

Location:

Remote – REMOTE

Date Published:

11-09-2022

Job ID:

REF4083Z

Company Description:

Do you go above and beyond to satisfy the needs of your customers? Are you a dynamic, out-of-the-box thinker with the initiative to do everything possible to ensure that every customer is beyond satisfied? Have you been described as friendly and down to earth?

Join us.

Job Description:

Sutherland is now seeking Customer Service Representatives to provide Tier 1 technical support for customers of one of our customers, a leading telecommunications/internet service provider. In this work from homeposition, you will answer calls and provide an outstanding customer experience to callers related to services issues, internet connectivity and hardware technical support. This is the job for you if:

You can execute on delivering a great customer experience
You are an early adopter: the first of your friends to buy the latest computer or mobile phone platform.
You are the “Go-To” person who helps others get the most out of their Products and Services
You are technically savvy and understand Operating Systems/Streaming Video/Web Applications
You can handle multiple call types

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What we offer:

Attractive hourly rates
Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts

Qualifications:

High school diploma or GED
Excellent verbal and written communication skills; proficient reading skills required
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Prior customer service experience preferred

Requirements to work from home:

A quiet and distraction-free, secure place to work.
A PC computer (no MACs or Chromebooks) with:
- Minimum i5 processor (the faster the processing environment, the better)
- 8 GB RAM
- 10 GB available hard drive space
- One or more available USB ports (2.0 or greater)
- Sound/audio support
- Windows 10
- 2 – 20 inch monitors
- Wired Keyboard
- Wired Mouse
- If using a laptop, must have ethernet port
A headsets that has:
- USB
- Dual ear
- Noise-cancelling microphone
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
*Wireless and/or satellite Internet Service Providers are not compatible with our systems.
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.

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CLICK HERE TO APPLY NOW

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