Make Money From Home: Kaplan is Hiring Work from Home in the US

Kaplan is hiring work from home in most states.

Kaplan is a big education company. This corporation provides educational services to colleges and universities. They make over $1 billion a year! They are hiring work from home customer support specialists in the US.

If you want to make up to $200k in a few years, CLICK HERE to become a home-based proofreader. Caitlin Pyle, multi-millionaire work at home mentor will show you how to work from home as a proofreader and make up to $60/hr! HEAD HERE to begin your work-at-home career NOW!

Make Extra $2000/Month from Home
Stock Trading for Beginners. Make $1000 a Day!
Become a Pinterest Virtual Assistant
How to Start a Blog
Survey Junkie: Make $5-$25 from home in your spare time the EASY way: try new products, give your opinion and take part in focus groups. Join Survey Junkie Now.
SwagBucks: Shop, watch videos and earn money FAST. Join SwagBucks Now
Ibotta App: Get cash back on purchases. Shop and earn cash FAST. Join Ibotta Now

Job Title

Customer Support Specialist

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

Student Support Representatives (SSR’s) are the frontline voice to our students and clients. They provide a variety of service and support, including answering inbound calls, email and chat based communications, placing orders, and explaining and promoting our courses, products and services. SSR’s build relationships with our students and clients by providing the highest level of service. SSRs are trained on core product lines, systems, and websites with flexibility to adapt to changes in products and services offered and expand their workload to support additional product lines.

Make Extra $2000/Month from Home
Stock Trading for Beginners. Make $1000 a Day!
Become a Pinterest Virtual Assistant
How to Start a Blog
Survey Junkie: Make $5-$25 from home in your spare time the EASY way: try new products, give your opinion and take part in focus groups. Join Survey Junkie Now.
SwagBucks: Shop, watch videos and earn money FAST. Join SwagBucks Now
Ibotta App: Get cash back on purchases. Shop and earn cash FAST. Join Ibotta Now

Key Job Responsibilities

Serve as a resource for student and clients regarding core product lines, services, and compliance regulations.
Understand product attributes and how they support student learning.
Advise potential students of available learning options, provide guidance with purchasing decisions and up-sell products or services using a conversational approach.
Demonstrate skill with core product customer information systems, and websites, and accurately enter and edit customer information and product orders in applicable order entry system.
Promptly answer inbound telephone calls, emails and chats and respond to customer inquiries and service requests in a professional and courteous manner.
Exhibit strong listening skills and ability to stay focused on the student experience.
Provide service excellence through accurate order placement, timely follow up of service requests, and maintaining a positive attitude and friendly demeanor.
Troubleshoot and resolve student concerns or complaints promptly to ensure satisfaction. Document and escalate issues and complaints as outlined in escalation policy.
Send thank you cards to build relationships.
Gather leads and document student feedback.

Minimum Qualifications:

High School Diploma or GED
1+ year of Service experience, preferably customer support in a call center environment or customer relations role.
Internal IT and business systems.
MS Office and Gmail.
Excellent communication skills, written and verbal, to transmit information accurately and understandably.
Strong focus on service excellence initiatives and positive student outcomes.
Team player with adaptability to changes in workload, systems and processes.
Ability to learn core product lines.
The ability to multi-task, prioritize and remain detail-oriented.
Self-motivated, positive and friendly demeanor; ability to remain calm and professional in all situations.

We offer a competitive benefits package including:

Remote work providing flexible work/life balance
Comprehensive Retirement Package including 401K company match and two pension programs
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Competitive health benefits and new hire eligibility starts day-1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
And so much more!

#LI-Remote

#LI-NMB

This position is a Salary Grade A

Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Contact/Call Center Ops

Business Unit

00079 Kaplan Professional

Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found here.

Make Extra $2000/Month from Home
Stock Trading for Beginners. Make $1000 a Day!
Become a Pinterest Virtual Assistant
How to Start a Blog
Survey Junkie: Make $5-$25 from home in your spare time the EASY way: try new products, give your opinion and take part in focus groups. Join Survey Junkie Now.
SwagBucks: Shop, watch videos and earn money FAST. Join SwagBucks Now
Ibotta App: Get cash back on purchases. Shop and earn cash FAST. Join Ibotta Now

CLICK HERE TO APPLY NOW

We are participants in the Amazon Associates program and other affiliate programs. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. Thank you.

U.S Government Wants to Pay You $23 an Hour to Work from Home 2020

100+ Work at Home Jobs for Beginners 2020 – No Experience Needed

The Coolest Tools for Making Money Online. Check Them Out Here

120 Legitimate Ways to Make Extra Money 2020

How to Proofread Anywhere, Make Money Every Week and Quit Your Job!

This Blogger Went from $0 to $30 Million a Year. Read This Amazing Story Here!

How to Start a Blog – The Best WordPress Themes for New Blogger

16 Best Ways to Make Money on Pinterest in 2020

How to Start a Profitable WordPress Blog. Go Here and Use This FREE Step-by-Step Guide.

How to Apply for Bluehost Affiliate Program. Click Here to See How Bloggers Make Millions from Bluehost .

Virtual Assistant Jobs and Pinterest Jobs 2020 – How to Become a Pinterest Virtual Assistant

Work from Home Computers and Digital Tools. Get them Here and Make Money Online.