UnitedHealth Group is hiring work from home in all 50 states!
UnitedHealth Group is the second-largest healthcare company in the United States. This company makes over $240 billion a year! This huge healthcare company is hiring customer service advocates in many states now!
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- At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.(sm)
We are Trusted Advisors to our UHC Operations and other business partners who effectively plan for, and direct, the right people to be in the right place at the right time. We are thoughts-based, curious people who thrive on developing new solutions to solve tough challenges. Our analytical and innovative skills drive our mission of helping people live healthier lives. We consistently deliver cost-effective plans, solutions and support while balancing strategy with risk to ensure the appropriate staffing is assigned to meet inventory and aging service levels. We maintain and execute on the Workforce Vision of, “Enabling UnitedHealth Group Operations to become a Competitive Advantage for our company.”
Purpose of Job
To effectively and promptly:- Analyze inventory and performance against targets and determine corresponding work direction
- Communicate the daily work direction plan for/to Operations Supervisors, Managers, Directors, and VPs
- Administer skills/profiles database and routing prioritization logic to ensure accurate work assignment
- Conduct intraday data and metric monitoring, detect inventory and performance issues, and immediately communicate concerns
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Daily Work Direction and Monitoring
- Conduct data analysis of current state inventory, receipts, days on hand, aging, completions and TAT against the capacity forecast/plan and the required key performance metrics (e.g. utilization, efficiency, conformance) and service levels to develop daily work direction plan (staff/inventory pairing) to meet Operations’ inventory targets, service levels, and financial targets including managing/meeting performance guarantees and budget
- Effectively communicate with multiple levels, from peers to director and VP level positions, both verbally and in writing regarding such matters as daily inventory status and work direction, production expectations, stalled inventory concerns, process gaps, system issues, education/skill concerns, recommendations and action plans for remediation, etc.
- Monitor, detect issues, and respond [real-time urgent action] to inventory, aging, and performance metrics data – collaborating with Operations partners to make necessary adjustments to solve for broken process, routing, or other issues causing stalled inventory/service, which includes ensuring that roadblocks, holds, and other issues are escalated with appropriate urgency
- Manage intra-day staffing levels aligned with multiple work queues and drive the most effective methods for staffing adjustments including adjusting profiles/skilling assignments and/or work-type prioritization
- Perform ad hoc analysis and reporting to identify trends, patterns, and opportunities to improve overall business performance
- Collaborate with all workforce planning functions to ensure unified support for Operations
- Support the preparation and maintenance of reports, dashboards and monthly packages relating to staffing, inventory and production levels, aging of inventory, and effectiveness of performance
- Be a Trusted Advisor measured by achieving a high level of partner satisfaction through providing training on tools, reports, dashboards, and processes to team members and management as needed, as well as being a resource to all Business Partners
- Support business areas during reported system outage and latency
- Lead innovation and process improvement within Workforce Management, including involvement in local and national project teams as subject matter experts to improve efficiency across the organization
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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Required Qualifications:
- High school diploma or GED
- 1+ years of experience using MS Excel working with data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions
- 1+ years of experience analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution
- 1+ years of experience with either back-office or call center transaction and production tracking applications
- Intermediate level proficiency in MS Word and MS PowerPoint
- Ability to work a flexible schedule as needed for infrequent occasions, including early hours, weekends, and holidays
Preferred Qualifications:
- Associate’s degree or 2+ years of experience in business/finance analysis or workforce forecasting and planning
- Experience communicating with, and presenting to, VPs or Directors to provide performance status and recommendations as well as collaborate for solutions
- Experience in capacity modeling, six sigma/process improvement, or project management
- Experience leading medium-sized projects
- Experience with MS Access with the ability to understand queries
- Experience maintaining an automated work routing application in a back-office environment, i.e. enterprise work router
- Experience working with scheduling applications, e.g. IEX
- Experience in Tableau with skills in creating adhoc reports
- Experience using MS Visio for process flows/mapping
- Experience in the Healthcare Industry with products and services
- Excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions and opportunities
- Adaptable and able to quickly move with change while maintaining a positive attitude
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CLICK HERE TO APPLY NOW
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