Make Money From Home: Comcast is Hiring Work from Home in Multiple States!

Comcast is hiring work at home in some states!

Comcast is a huge conglomerate in the United States that specializes in broadcasting. Comcast is the largest cable and home internet service provider! They are hiring work from home customer service reps. You will make $15/hr!

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Comcast NBCUnivseral is hiring for remote Customer Service Representatives! Bring your COMMUNICATION SKILLS and join our team to support our Northeastern United States business!

Our team is responsible for providing support for our customers/communities to ensure a positive experience. We strive to establish and build rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and Quality Communication. Our goal is to always be professional in all communications in a warm and friendly manner through both verbal and written means via various platforms: SMS, eChat, email, or phone. If you have a passion for customer service and care, then this role is for YOU!

***Note: This is a REMOTE role and is open to individuals who reside within Massachusetts, New Hampshire, Maryland, Delaware, New Jersey, Pennsylvania, Virginia, Vermont, Rhode Island, or Connecticut. To work from home, you do need a quiet workspace and internet that is at least 100 mbps.

Incredible compensation package:

Competitive Salary based on experience
Opportunity to grow your career

Great perks and benefits:

Benefit packages effective on day 1 – Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.) Eligible to enroll in medical, dental, vision
Paid training
Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
Tuition Reimbursement (where applicable)

Job qualifications:

High School Degree or equivalent
1-2yrs relevant experience in customer services and retention

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Core Responsibilities:

Effectively works to build a consultative relationship with the customer to succeed in an understanding and resolution
Sets clear expectations by providing accurate information and transparent communication
Resolve customer complaints/concerns through active listening, empathy, professionalism, and problem solving
Illustrate competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction
Improve customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products, and services
Act as a competitive expert to compare the benefits of Xfinity over the alternative solutions
Interact with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse
Demonstrate functional skills in communicating and explaining basic account information to the customer with focus on first-call resolution
Must be able to accurately calculate and communicate taxes, fees, onetime charges and/or recurring monthly fees
Demonstrate awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)
Demonstrate ability to achieve established goals and performance metrics
Work independently and seeks Supervisor support when necessary
Must be able to work in a fast-paced, structured, dynamic and high-volume environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers

Employees at all levels are expected to:

Have consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned
Understand our Operating Principles
Own the customer experience – Put our customers first through creative, empathetic and professional approach
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences
Understand the value of teamwork, community and respect
Be an active part of the Net Promoter System
Respect and promote inclusion & diversity

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CLICK HERE TO APPLY NOW

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