Make Money From Home: Discover is Hiring Work from Home Now in the USA!

Discover is hiring work from home in multiple states

Discover is hiring remote customer service representatives in many areas! They are willing to pay up to $16/hr. They offer their employees many great benefits! This company is hiring remote senior fraud reps!

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Discover. A brighter future.

Great News! You are eligible for a cash bonus!

Sign-on Bonus: up to $2K*
And… We offer 100% remote, combo, or on site- it’s your choice! You do need to live in Ohio, Utah, Arizona, or Delaware (and surrounding area), or Illinois.
And… After you join the team, Discover will provide eligible employees with a one-time allowance of $250 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

*Bonus is paid in the following increments within 30 days of the following milestones:

$500 following 60 days employed
$500 following 120 days employed
$1000 following 365 days employed

To receive the bonus, you must be employed with Discover at the time of payment. Stated bonus payouts are before taxes and deductions as applicable to you.

Job Description

Class Start Date: June 27, 2022

We’ve got you covered with a variety of shifts for this position.

You’ll notice we post all jobs in Eastern Time zone, but here’s what it means in your local time:

Available Shifts

(DE/OH)Available START times between 10:00 AM – 2:30 PM EDT
(IL) Available START times between 9:00 AM to 1:30 PM CDT
(UT) Available START times between 8:00 AM – 12:30 PM MDT
(AZ) Available START times between 7:00 AM – 11:30 AM AZ

**This position only requires one Saturday per month from 8:00 AM – 4:30 PM EST.

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Starting Wage: $17.00 per hour with shift differential opportunities to earn up to $23.46 per hour.

Full Time Benefits

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:

Paid time off (at minimum, 20 personal days + 7 holidays per year)
Medical/Dental/Vision/Life Insurance
Tuition Reimbursement for eligible US based employees
401K with company match and fixed contribution
Employee Stock Purchase Plan
Full service cafeteria featuring Starbucks and subsidized Mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

What You’ll Do

Resolves complex cardmember inquiries regarding a fraud or security related concern. Some examples include: verifying flagged transactions, caller authentication, reporting an account as fraud, etc.
Takes incoming calls and referrals from other departments, and may make outbound calls at times.
Performs research on customer fraud claims to validate claims, including applicable questioning to determine correct fraud type, which has downstream implications to Chex/EWS reporting and decisions on remaining balance.
Performs in depth account review and probes for facts.
Searches and identifies best solution for customer.
Partners with customer to determine whether to status fraud or non-fraud.
Utilizes excellence customer service skills on all inbound calls received.

How You’ll Do It

Answers inbound customer calls reporting fraud which can include identity theft, blocked debit cards & Zelle, frozen accounts, check holds, document review and updates. Completes necessary fraud verification, including caller authentication, transaction verification, etc. utilizing excellent customer service skills. In specifically assigned roles also responsible for handling Spanish calls and translation calls for investigations
Collects necessary information and completes a fraud report when the customer confirms unauthorized account activity. Determines fraud type based on conversation with account holder and in certain instances fraud claim liability.
Ensures proper follow-up or escalation of account based on call outcome.
Makes outbound calls to verify account activity with the customer.
Documents all investigative activities.
On specific teams, provides overflow support for pre-booking department application review calls.