Make Money From Home: Lumen is Hiring Work at Home Now in the USA!

Lumen is hiring work from home in some states!

Lumen is a huge technology company! Lumen operates globally in more than 60 countries! Lumen is hiring customer care specialists in some states!

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About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Provide general written/verbal customer support for internal and external Lumen customers with single contact resolution.

The Main Responsibilities

Address internal and external customer’s basic to more complex questions such as billing inquires, order status, and validate services and dependencies of order requests.
Collaborate with key stakeholders such as Order Entry, CCMs, Account Team, Billing and Provisioning to provide best customer experience.
Utilize current systems to properly authenticate customer.
Solve complex customer issues by using provided systems and resources.
Provide technical support and navigation assistance of Lumen’s customer portal.
Validate customer request type to create Move Add Change order requests for customer.
And other duties as assigned.
Identify system inconsistencies and make recommendation on fixes or improvements.

Behavioral & Technical:

Provide best in class customer experience utilizing strong written and verbal communication skills. focused on resolving the customer’s concern at 1st point of contact.
Identify and document root cause of customer’s issue using active listening and strategic questions
Provide recommendations related to process improvement or opportunities.
Subject matter expert to peers.
Ability to interact professionally with peer departments and leverage them to improve customer experience.

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What We Look For in a Candidate

High School diploma, GED or equivalent
1 to 3 years of contact center experience
Strong computer skills with MS Office experience and the ability to navigate multiple systems at once
Strong written/verbal communication experience
Strong Customer Service skills

Preferred Qualifications:

Knowledge of telecommunications/technology industry

What to Expect Next

Requisition #: 327067

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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CLICK HERE TO APPLY NOW

We are participants in the Amazon Associates program and other affiliate programs. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. Thank you.

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